Samsung officially stops all sales of Galaxy Note 7
The Galaxy Note 7 is done. After a global recall, and most likely a second one that’s about to commence, Samsung is now officially ending all sales of the smartphone. In a statement issued today the company says it “has decided to stop sales and interim replacement for the Galaxy Note 7,” but as far as the future of the Galaxy Note 7 production goes, things aren’t certain at this point.
However, a source familiar with the matter claims Samsung is now considering permanently halting sales of the phone, which means the production of the Galaxy Note 7 will stop as well.
The South Korean handset maker was very close to successfully completing the global recall of the Galaxy Note 7, but its inability to fix the battery issues puts it in the position to halt production of the smartphone.
Since there are still quite a lot of Galaxy Note 7 units in the hands of consumers, it remains to be seen how Samsung will handle the recall of these devices. Earlier today, the company issued an official statement warning customers to power down their original AND replacement Galaxy Note 7 phones and stop using them.
According to Samsung, “follow-up measures in accordance with the sale and refund of the suspended and exchange with other products” will be decided as soon as possible.
All carries and partners were told to stop sales and/or exchanges of the Galaxy Note 7, so the only course of action owners of the device should take is to ask for a refund or a different phone.
Samsung has yet to complete its investigation on the latest exploding Galaxy Note 7 replacements, so we still don’t know what’s causing the issue, though it’s probably a battery-related issue.
Samsung Electronics is still conducting an in-depth investigation into a series of reports that replacement Note 7 devices are also catching fire, but we made the decision due to concerns over customer safety. Consumers with either an original or replacement Galaxy Note 7 device should power down and stop using the device.
Either way, the message is clear: stop using the Galaxy Note 7 if you own one, or do not buy it if you haven’t already.
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